Thank you for shopping at KURTUSA.com. We truly appreciate your business and are committed to providing high-quality products. If you need to make a return, please review the guidelines below.

Returns

• Returns are accepted within 14 days of delivery.
• After 14 days, all sales are final.
• Please contact us to obtain a Return Merchandise Authorization (RMA)before sending any item back.
• Approved returns must be shipped within 5 business daysof receiving the RMA.

Condition Requirements

Returned items must:

• Be new, unused, and unaltered
• Be clean and free of dirt, hair, odors, or signs of wear
• Include all original packaging and accessories
• Match the item originally shipped

All items are carefully inspected before shipment and again upon return. Items that do not meet these requirements may not qualify for a refund and may be returned to the customer.

Restocking Fee

Approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

This fee helps cover inspection, processing, quality control, and restocking costs so we can continue offering specialized equipment and maintaining high standards for all customers. We appreciate your understanding.

Non-Returnable Items

The following items are final sale:

• Custom-made or special-order products
• DEMANET Bite Suits
• Items marked “Final Sale”

Shipping & Refunds

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.
• Damaged or incorrect items must be reported within 48 hours of deliverywith photos.
• Approved refunds are processed within 5–10 business daysto the original payment method.